Shipping And Returns
We package every order with care to ensure your items arrive quickly and safely.
Standard 5$ FLAT RATE applies for shipping to Canada and the Continental US (lower 48 states). FREE Shipping to Canada and the Continental US for all orders over $100. Tracking numbers for Canadian orders are for Canada Post. Tracking numbers for USA shipments can be tracked with USPS. Orders generally arrive within 6·10 business days.
All transactions are settled in Canadian dollars. Checkout is via PayPal, where you can also pay with your credit card if you don’t have a PayPal account. We currently only accept PayPal for both domestic and international orders. Orders are subject to verification and acceptance before shipping.
Customs & Duties
You will receive a price quote in CDN currency for product cost and shipping fees. We are not responsible for any import fees/duties that Customs may charge. However since we are located in Canada, and ship from Canada and the USA, this means most orders will never encounter duties or customs fees.
Once shipped, your order is in the care of the courier/postal service. We are not liable for any errors made by these services, but are happy to do everything in our power to work with you and the postal system to correct orders. In case of an error with the order, refunds/exchanges will incur a 15% re-stocking fee, subject to approval from us.
Terms And Conditions
We have taken steps to ensure your privacy and confidentially as you shop and browse our website.
How is my personal information protected?
Jungle Supply uses industry standard security techniques on our web site to help protect against the loss, misuse or alteration of information collected from you as you browse the site. When you access your account information or transmit personally identifiable data to the Jungle Supply website, that information is stored on servers that the we have attempted to secure from unauthorized access or intrusion. “Secure Socket Layer” software encrypts all personal information you transmit to the jungle Supply web site. Jungle Supply cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.
When shopping with us online, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Jungle Supply cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping on junglesupply.co
Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Jungle Supply web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.
What personal data we collect and why we collect it.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
What are cookies and how does our website use them?
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account, login to your account or make purchases.
Jungle Supply does not sell or rent your personal information to third parties. We may need to share your personal information with certain third parties such as our service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as order fulfillment and shipping.
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
What rights you have over your data.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.